Job Description

ROLES AND RESPONSIBILITIES OF A MANAGER

A Manager is responsible for overseeing the planning, execution, and completion of a project. They ensure that the project meets its objectives, stays within budget, and is completed on time.

1. Project Planning

Scope Management:

Define and manage the project scope to ensure all necessary tasks are included and unnecessary tasks are excluded.

Scheduling:

Create a detailed project schedule, including milestones, deadlines, and resource allocation.

2. Team Management

Team Leadership:

Lead and motivate the project team, fostering collaboration and ensuring effective communication.

Resource Allocation:

Assign tasks based on team members' skills and availability and manage workload distribution.

Performance Monitoring:

Monitor team performance, provide feedback, and address any issues or conflicts.

3. Client Communication

Client Engagement:

Identify and engage with stakeholders to gather requirements, address concerns, and keep them informed.

Reporting:

Provide regular updates on project status, progress, and any issues to stakeholders and senior management.

Expectations Management:

Manage stakeholder expectations by communicating project goals, risks, and changes effectively.

4. Risk Management

Risk Identification:

Identify potential risks and issues that could impact the project.

Mitigation Planning:

Develop and implement risk mitigation strategies to minimize impact.

Monitoring and Adjustment:

Continuously monitor risks and adjust plans as necessary to address new or evolving risks.

5. Quality Assurance

Standards Compliance:

Ensure that the project meets quality standards and adheres to best practices.

Deliverable Review:

Oversee the review and approval of project deliverables to ensure they meet requirements.

6. Project Execution

Implementation:

Oversee the execution of project tasks and activities according to the project plan.

Problem-Solving:

Address and resolve any issues or obstacles that arise during the project.

Change Management:

Manage changes to the project scope, schedule, or resources, ensuring they are properly documented and approved.

7. Documentation

Project Documentation:

Maintain comprehensive project documentation, including plans, reports, and correspondence.

Knowledge Sharing:

Ensure that lessons learned and best practices are documented and shared with the team and organization.

8. Project Closure

Completion:

Ensure that all project deliverables are completed and meet the defined criteria.

Closure Reporting:

Prepare and present a project closure report, summarizing outcomes and any lessons learned.

Handover:

Ensure proper handover of deliverables and responsibilities to the client or operational team.

9. Continuous Improvement

Process Improvement:

Identify opportunities for process improvements and recommend enhancements for future projects.

Feedback Incorporation:

Collect and incorporate feedback from stakeholders and team members to improve project management practices.

Requirements:

Need hotel management graduates with Front Office Opera PMS experience (be it v5 or Cloud) of around 7 years Good comm skills - should be fluent in both written and spoken English Ability to multi-task - will be expected to handle calls, emails, chats & tickets - all in a days' work Proven ability to work under minimal supervision - and be able to achieve all given targets Should be focussed on helping customers with the right solution - and should be able to find solutions independently, post training completion Should be familiar with Office 365/ Zoom/ Teams etc. will be expected to set-up and manage multi-stakeholder conference calls to help address incidents & issues Should be a good team player - who is able to work across teams and time zones with a focus on issue resolution * Need to flexible to work on 24 x 7 environments