Job Description

Job Title:

BPO Executive

Location:

Sector 132, Noida, Uttar Pradesh

Company:

SDAD Technology Pvt. Ltd.

Product:

TradeFlock

Working Days:

5 Days a Week (Monday to Friday)

Experience :

0 to 6 Month

About the Company:

SDAD Technology Pvt. Ltd.

is a forward-thinking digital solutions provider committed to empowering businesses through innovative technology, strategic insights, and impactful communication platforms. With a dynamic and collaborative work culture, SDAD focuses on nurturing talent, encouraging growth, and delivering excellence across its services.

About the Product - TradeFlock:

TradeFlock

is SDAD's flagship product -- a premium digital business magazine that delivers in-depth industry insights, success stories, leadership strategies, and market trends. Designed for entrepreneurs, decision-makers, and professionals, TradeFlock serves as a valuable resource for navigating the fast-paced business world and staying ahead of the curve.

Role Overview:

As a

BPO Executive

, you will be responsible for managing customer interactions, resolving queries, and supporting the operations team in delivering exceptional service. This role requires effective communication skills, a problem-solving mindset, and a commitment to ensuring client satisfaction.

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently. Understand customer inquiries and provide appropriate resolutions. Maintain accurate records of customer interactions. Follow communication scripts and company protocols. Escalate unresolved issues to the appropriate internal teams. Meet daily and weekly targets related to call quality, volume, and response time. Collaborate with cross-functional teams to improve customer experience.

Desired Candidate Profile:

Strong verbal and written communication skills in English. Customer-focused attitude with good problem-solving abilities. Prior experience in a BPO or customer service role is a plus. Ability to multitask and manage time effectively. Basic computer proficiency (MS Office, email, CRM tools). A positive, can-do attitude and willingness to learn.

Why Join Us?

Dynamic work environment with learning opportunities. Exposure to the digital media and publishing industry. 5-day working week for better work-life balance. Opportunity to grow with a fast-scaling organization.

To Apply:

Send your resume to:

pallavi@sdadtechnology.com

For queries, contact:

7042066648

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Monday to Friday
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 7042066648