Job Description

Position:

BPO Executive

Job Type:

Full Time

Job Summary:

We are seeking a dedicated and enthusiastic BPO executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions to customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

Customer Service:

Handle inbound and outbound calls, emails, and chats from customers. Address customer inquiries and complaints, and provide information about products and services.

Problem resolution:

resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.

Data Entry:

accurately input and update customer information in the database.

Follow-Up:

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Quality Assurance:

Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.

Team Collaboration:

Work closely with team members and supervisors to achieve individual and team targets.

Reporting:

Prepare and maintain reports on customer interactions, feedback, and issue resolutions.

Qualifications:

Education:

high school diploma or equivalent. A degree in any discipline is preferred.

Experience:

0-1 years of experience in a customer service or call center environment.

Communication Skills:

Excellent verbal and written communication skills in [language(s) required].

Technical skills:

proficiency in using computer systems.

Problem-Solving:

Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.

Interpersonal Skills:

Ability to build rapport with customers and work effectively in a team environment.

Adaptability:

Flexibility to work in shifts, including weekends and holidays if required.

Preferred Skills:

Experience with [specific software or tools used in your BPO]. Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc. Multilingual abilities.

Note : Only for interested candidates

: Freshers can also apply

: Only for boys

Job Types: Full-time, Permanent

Schedule:

UK shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: On Site

Job Types: Full-time, Permanent, Fresher

Schedule:

UK shift
Supplemental Pay:

Performance bonus
Language:

English (Required)
Work Location: In person