Job Description

Roles and Responsibilities:

1. Responding to customer inquiries and resolving issues in a timely and professional manner.

2. Handling escalated customer complaints and finding effective solutions.

3. Providing product information and assistance to customers.

4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.

5. Collaborating with other departments to ensure seamless communication and service delivery.

6. Maintaining accurate customer records and documentation.

7. Assisting with training and mentoring new customer service representatives.

8. Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications:

- Bachelor's degree in Business Administration or related field.

- At least 1 year of experience in a customer service role.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and attention to detail.

- Ability to work well under pressure and meet deadlines.

- Proficiency in Microsoft Office applications.

- Customer-focused mindset and a passion for delivering exceptional service.

only male candidates

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Application Question(s):

1.Do you have experience working as a domestic customer service executive in a BPO
2.Do you have experience working as a customer service executive in an international (global) BPO.
3.Are you comfortable working a night shift from 6:00 PM to 3:00 AM
4.Only male candidates are eligible to apply for this position

Education:

Bachelor's (Required)
Experience:

5Yrs: 1 year (Required)
Work Location: In person