Handle inbound calls and resolve customer queries effectively.
Provide accurate information about the product/service.
Maintain all call logs and update CRM (Customer Relation Management) systems regularly.
Build positive relationship with customers to ensure repeat business.
Qualifications:
Minimum 12th pass or graduate.
Good communication skills in English and Hindi.
Basic computer knowledge.
Ability to remain calm under pressure and handle objections.
Prior experience in calling.
Preferred skills:
Active listening
Patience and empathy
Target - oriented mindset
Good organizational skills
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