Job Description

The BPO Coordinator performs intermediate level operational tasks that enable Global Forwarding BPO meet the needs of CHR Offices. They have a sharp focus on data integrity, data quality, and process efficiency. The BPO Coordinator multi-tasks and helps prioritize the work.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor SharePoint/Common mailbox for the task
• Follow process procedures and practices as outlined in SOP
• Follow defined escalation procedures and training
• Evaluate exceptions and provide timely solutions
• Communicate clearly, timely and effectively with CHR offices
• Build good relationship with CHR offices by responding timely and following up on issue resolution.
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management
• Create and propose new ideas to improve process efficiencies
• Understand and adhere to process manuals related with specific tasks
• Work on assignments of limited scope and complexity exercises independent judgement within defined boundaries and guidelines typically under supervision"
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 2 years relevant trade experience
• Ability to work a flexible schedule, some evening and/or weekend work may be required for select roles
• Site Specific: Fluent in English (written and verbal)

Preferred:

• Bachelor\'s degree from an accredited college or university
• Basic proficiency in Microsoft Office Suite of programs
• Effective and flexible communication skills and time management skills
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Employee State Insurance Corporation (ESIC)

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Investment Declaration & Flexi Benefit Plan

Variable Pay based on position

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Maternity & Paternity Leaves

Paid Compassionate Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Special Mobility Assistance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

C.H. Robinson