Job Description

Customer Experience Specialist - International Voice & Chat Process (Work from Office | Jaipur)

About the Organization:

We are a

leading international BPO

delivering exceptional customer experience solutions to clients across the

US, UK, and Australia

. With a dynamic team and a strong presence in

Jaipur

, we are expanding rapidly and inviting

talented English-speaking professionals

from across India to join our customer support division.

Job Location:

Jaipur, Rajasthan (Work from Office)

Relocation support and 14 days of hotel accommodation provided for outstation candidates.

Job Role:

As a

Customer Experience Specialist

, you'll represent international clients in managing customer queries via

voice and chat

channels. You will deliver clear, courteous, and effective assistance while maintaining exceptional service quality and accuracy.

Key Responsibilities:

Engage with international customers through calls, chat, or email. Resolve issues and provide product or service information promptly. Record and maintain detailed communication logs in internal systems. Meet performance standards for quality, efficiency, and responsiveness. Collaborate with internal teams to ensure consistent customer satisfaction.

Who Can Apply:

Education:

Open to undergraduates and graduates from any field.

Experience:

Freshers and experienced candidates both welcome.

Skills Required:

Strong command over

spoken and written English

. Excellent interpersonal, problem-solving, and listening skills. Ability to handle rotational shifts and office-based operations.

Eligibility:

Candidates from

PAN India

willing to relocate to

Jaipur

.

Salary & Benefits:

Compensation:

?27,000 - ?37,000/month (based on communication and experience).

Relocation Bonus

and

14 days paid accommodation

for new joiners. Paid process training and certification programs. Incentives for performance, attendance, and quality metrics. Transparent appraisal and promotion policy.

Career Path & Growth:

Fast-track promotions to

Senior Specialist, Trainer, or Quality Analyst

roles. Opportunity to work with

global clients and cross-cultural teams

. Ongoing learning and leadership development initiatives. Long-term career stability with international exposure.

Hiring Process:

Initial HR Screening (Telephonic/Video) Final Client/Process Round Offer Rollout within 48 Hours

Why Join Us:

Be part of a

globally recognized BPO brand

with a proven growth track record. Develop

international communication and client-handling skills

. Work in a modern office with a

vibrant, supportive team culture

. Enjoy

career stability

, learning opportunities, and competitive compensation.

Summary:

This is your chance to

build a global career

in customer support with a leading BPO brand. If you have excellent English communication skills and are ready to grow in a professional international environment,

apply today

and start your journey in

Jaipur

with one of India's top-performing global support teams.

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Job Types: Full-time, Permanent

Pay: ₹27,000.00 - ₹37,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Language:

English (Required)
Work Location: In person