Job Description

We are hiring for one of our reputed client for Gurgoan:

Key Responsibilities:

Inbound Call Management:

Promptly answer and respond to customer queries via phone, email, and chat.


Provide accurate information about products, services, and policies.


Resolve issues efficiently, escalating complex cases as needed.

Outbound Outreach:

Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.


Identify customer needs, pitch relevant offerings, and close transactions when applicable.

CRM & Documentation:

Maintain comprehensive records of all interactions in the CRM system.


Track call details, resolutions, and lead outcomes.

Quality, Metrics & Feedback:

Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.


Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

Requirements:

Languages: English, Hindi - both fluent; Tamil, Telugu languages - would be an advantage.

Multilingual abilities to support diverse customer demographics are preferable.

High school diploma or equivalent; bachelor's degree preferred.

1-2 years of experience in a BPO, call center, or customer service environment.

Strong verbal and written communication with excellent active listening ability.

Customer-centric attitude with empathy, patience, and adaptability.

Effective problem-solving, multitasking, and time management skills

What We Offer:

Competitive salary with performance bonuses

28 paid vacation days

Growth in an international, collaborative team

Internet costs compensation

Interested candidate can call at 8506965905.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Application Question(s):

Are you a immediate joiner

Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred)
Location:

Gurugram, Haryana (Preferred)
Work Location: In person

Speak with the employer

+91 8506965905