Job Description

Job Title: BPO Call Auditor

Location:

Hybrid (Office + Work From Home)

Salary:

?20,000 - ?25,000 per month

Experience:

1-2 years in BPO Call Auditing / Quality Analysis

Employment Type:

Full-time

About the Role

We are hiring a detail-oriented and analytical

BPO Call Auditor

to evaluate and ensure the quality of calls handled by our Client Relationship Executives. The ideal candidate should have prior experience in call auditing, quality checks, and preparing performance feedback reports.

Key Responsibilities

Monitor and audit inbound and outbound client calls. Assess call quality based on predefined standards and guidelines. Provide feedback and improvement suggestions to Client Relationship Executives. Prepare daily/weekly quality reports and share insights with the management team. Identify training needs and flag performance issues. Ensure compliance with communication standards, processes, and customer-handling protocols. Collaborate with team leaders to enhance overall customer experience quality.

Requirements

1-2 years of experience in

BPO call quality/auditing

. Strong listening, analytical, and evaluation skills. Good command of English and Malayalam Ability to handle large volumes of call audits efficiently. Good reporting skills (Excel/Sheets preferred). Ability to work independently in a hybrid work environment.

Benefits

Competitive salary (?20,000 - ?25,000). Hybrid work mode. Growth and learning opportunities.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Work from home
Work Location: Remote