Job Description

Key Responsibilities
1. Respond promptly to customer inquiries via live chat and email.
2. Resolve product orservice issues by clarifying the customer's complaint, determining the cause, and providing the best solution.
3. Maintain a high level of professionalism and empathy with customers at all times.
4. Follow up on customer interactions to ensure complete resolution and satisfaction.
5. Escalate unresolved issuesto the appropriate internal teams as required.
6. Maintain detailed and accurate records of customer interactions.
7. Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores).
8. Adhere to internal processes, quality standards, and compliance policies.

What We're Looking For

1. Minimum qualification: High School Diploma or Bachelor's Degree (preferred).
2. 0.6 - 2 years of experience in customer support (chat/email support preferred).
3. Excellent written communication skills in English.
4. Strong typing speed and accuracy.
5. Ability to multitask and manage time effectively.
6. Empathetic, patient, and able to handle stressful situations calmly.
7. Basic computer proficiency and familiarity with CRM systems and support tools

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you willing for Rotational shift?
Education:

Bachelor's (Preferred)
Experience:

Chat support: 1 year (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person

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