Job Description

Work from home

Key Responsibilities:

Handle inbound and outbound calls, emails, or chat interactions with customers or clients. Provide accurate information, resolve issues, and ensure customer satisfaction. Process requests, applications, or transactions according to client-specific procedures. Maintain up-to-date knowledge of products, services, and process guidelines. Accurately document all customer interactions and update databases or CRM systems. Escalate complex issues to the appropriate department or supervisor when necessary. Meet or exceed daily, weekly, and monthly performance metrics (e.g., quality, productivity, attendance). Follow company policies, confidentiality guidelines, and data protection standards. Participate in training sessions to enhance process knowledge and communication skills. Support team goals by maintaining professionalism and contributing to a positive work environment.

Qualifications and Skills:

Education:

High school diploma or equivalent (Bachelor's degree preferred).

Experience:

Prior experience in a BPO, customer service, or related field is an advantage. Fresh graduates are welcome to apply for entry-level positions.

Skills:

Excellent communication skills (verbal and written). Strong problem-solving and analytical abilities. Basic computer literacy and proficiency in MS Office or CRM tools. Ability to multitask and work under pressure. Willingness to work in rotational shifts (including nights and weekends, if required).

Personality:

Professional, patient, customer-oriented, and team-focused.
Job Types: Full-time, Permanent

Pay: ?9,239.80 - ?25,780.26 per month

Benefits:

* Work from home