Bpo Associate Director

Year Chennai, Tamil Nadu, India

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In this Role you will be Responsible For

Manages a staff of professional-level team members or manages a team through lower-level supervisors.
Works within general policies and management guidance, independently determining approach to managing daily operations.
Provides guidance and technical advice, becoming actively involved as necessary.
Provides leadership of assigned departments through subordinate leaders.
Analyzes budget variances and participates in the development of action plans.
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.

Requirements for this role include:

Typically requires 10-12 years relevant experience. Includes 3-5 years managerial/ leadership experience
Undergraduate degree or equivalent combination of education and work experience
Advanced influencing and communication skills.
Advanced client service skills and leadership capabilities.
Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
Excellent organizational and time management skills.
Excellent budgeting, business financial and P&L skills.

Ability to develop comprehensive and complex operational and strategic plans.

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