Job Description

Here's a proper (JD) for the

Quality Assistant Manager

role:

Job Title:

Assistant Manager - Quality (BPO Inbound/Sales Process)

Location:

Noida

Vacancies:

2

Salary:

?5 LPA - ?6 LPA

Qualification:

HSC / Graduate

Experience:

Minimum 1-2 years as a Quality Team Leader or Assistant Manager (on paper) Experience in

inbound customer service

and/or

sales process

is mandatory Candidates currently working as

Quality TL

can apply for this role

Joining:

Immediate

Job Responsibilities:

Lead and manage a team of Quality Analysts to ensure adherence to quality parameters across customer interactions Monitor and evaluate call/chat/email quality for inbound and sales processes Analyze quality scores and identify process gaps, agent performance trends, and areas for improvement Work closely with Training and Operations teams to drive continuous process improvements Conduct RCA (Root Cause Analysis) and implement corrective action plans Prepare and share regular quality performance reports with stakeholders Drive calibration sessions and ensure alignment of quality standards across the team

Key Skills & Requirements:

Proven leadership experience in BPO Quality domain Excellent knowledge of quality monitoring tools and audit frameworks Strong communication, coaching, and feedback delivery skills Ability to handle escalations, maintain SLA compliance, and improve CSAT/NPS scores Proficient in MS Excel and reporting
Let me know if you need this JD in Hindi, or want to add client handling or international process exposure.

Job Type: Full-time

Pay: ?30,999.02 - ?40,197.27 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Experience:

AM Sales : 3 years (Preferred) quality team leader : 2 years (Preferred)
Language:

English (Preferred)
Work Location: In person