Job Description

10-14 years of experience in Pega and 8-10 years of experience in Pega CDH


The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services.


Pega CSSA Certification and Pega Decisioning Consultant


Experience in Pega CDH 8.X or higher versions and NBAD framework.


Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode


Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.


Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.


Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows.


Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.


Provide thought leadership and technical guidance to teams on Pega decisioning best practices.


Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components


Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.


Conduct peer reviews and manage quality assurance processes for decisioning logic.


Collaborate with data scientists to analyse customer interactions and optimize adaptive models.


Manage the end-to-end delivery of Pega CDH solutions in Agile environments.


Create post-implementation support documentation and resolve production defects.


Monitor application performance to ensure scalability and efficiency.


Implement governance standards for architecture, data privacy, and security compliance.


Mentor and lead a team of Pega NBA Designers or developers.


Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.


Good understanding and experience in Client Server applications, Digital applications, and Business Functions


Designing and implementing REST API, Kafka and FTP based integrations


Strong analytical skills with the ability to summarize data into actionable insights.


Excellent communication skills to interact with both technical and non-technical stakeholders.


Designing in alignment with Clients Business objective

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.