Job Description

Job description

Conduct daily booking checks to ensure that all bookings are correct and complete before invoices, ATOL certificates and itineraries are despatched and that payments (incl balance payments) are received in line with timescales agreed with your Sales manager Ensure that all client documentation/vouchers/information for all products are dispatched in a timely and accurate manner in line with business objectives and the highest standards of service Service all customer pre-departure enquiries, amendments and cancellations (by whichever means they are received) with accuracy and speed in line with targets and agreed timelines Responsible for servicing all offline bookings in order to maximise revenue, retention and service Working closely with the Customer Operations Team Leader, develop and distribute additional pre-departure information which adds value to the customers' experience Contact all customers with the objective of enhancing their holidays and maximising revenue in line with department targets Working closely with the Customer Operations Team Leader on any pre-departure customer service issues, changes to holiday and service provision in line with business objectives and high standards of service Work alongside the Customer Operations Team Leader to ensure that service standards across all distribution channels are monitored and benchmarked to maintain and improve standards Assist the sales team in sourcing bespoke flight, transport and accommodation requests, providing prices and bookings where necessary in line with agreed timescales and business objectives Contact previous customers to discuss their holiday and review customer feedback, using this information to make recommendations for future improvements to all relevant stakeholders Operations Working closely with the Customer Operations Team Leader to liaise with suppliers to fulfil bookings (bespoke and main programme), for managing stop sales, cancellations and amendments whilst ensuring the highest standards of information for customers and resort teams in line with agreed timelines and business objectives Collate and update property information when necessary with information from suppliers and customers in line with agreed deadlines, protocols and highest standards of accuracy Work with the Customer Operations Team Leader to decide if/when to purchase additional flights where required, ensuring costs are recorded and the highest standards of service are delivered to internal and external customers Ensure all flight ticketing, supplier and service manifest deadlines are monitored and met, informing relevant stakeholders of any operational updates for departure dates Check that supplier invoices match costings and are correct and passed for payment by accounts in line with timescales agreed with your Sales manager
Job Type: Full-time

Pay: From ?18,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Education:

Bachelor's (Preferred)
Experience:

booking agent: 1 year (Required)
Language:

English (Required)
Location:

Madurai, Tamil Nadu (Required)
Shift availability:

Day Shift (Required)
Work Location: In person