Job Description

Job Title: Booking & Enquiry Executive

Department: Reservations .

Location: [Hsr sector 2]

Reports to: Reservations Manager / Front Office Manager

Employment Type: Full-Time

Job Summary:

The Booking & Enquiry Executive is responsible for managing guest reservations and responding to all incoming booking-related inquiries in a timely and professional manner. This role is essential in ensuring high levels of guest satisfaction, maximizing occupancy, and supporting the overall revenue strategy of the hotel.

Key Responsibilities:

Respond promptly to reservation inquiries via phone, email, website, and online travel agencies (OTAs).

Manage room availability, pricing, and bookings using hotel Property Management System (PMS).

Provide accurate information on room types, rates, packages, services, facilities, and promotions.

Confirm, modify, and cancel bookings as requested by guests or agents, following hotel policies.

Process advance payments, deposits, and other financial transactions related to bookings.

Send booking confirmations, invoices, and pre-arrival information to guests.

Collaborate with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

Upsell higher room categories and add-on services (e.g., airport transfers, spa packages, dining).

Maintain organized and up-to-date booking records and guest profiles in the system.

Handle guest complaints or special requests professionally and escalate when necessary.

Prepare daily, weekly, and monthly booking and occupancy reports for management review.

Requirements:

Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field.

1-3 years of experience in hotel reservations, front desk, or guest services.

Familiarity with PMS systems (e.g., Opera, IDS, eZee, Cloudbeds, or similar).

Strong communication skills in English (spoken and written); additional languages are a plus.

Customer-centric mindset with strong problem-solving skills.

High attention to detail and ability to multitask under pressure.

Knowledge of OTA platforms (Booking.com, Expedia, Agoda, etc.) and channel managers is an asset.

Working Conditions:

Based at hotel/resort front office or reservations department.

Rotational shifts, including weekends and public holidays, may be required.

Fast-paced environment with direct guest interaction and coordination with multiple departments.

Career Progression:

Senior Reservations Executive

Reservations Supervisor / Manager

Revenue Executive / Manager

Front Office Supervisor

Job Types: Full-time, Contractual / Temporary

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Supplemental Pay:

Performance bonus
Work Location: In person

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