Job Description

Job Summary:

The Body Shop Service Advisor is responsible for providing exceptional customer service and managing the workflow of automotive repair jobs in the body shop. This role involves greeting customers, assessing vehicle damage, communicating repair timelines, coordinating with insurance companies, and ensuring that repair work meets quality standards. The ideal candidate will possess strong interpersonal and organizational skills, a solid understanding of automotive repair processes, and the ability to handle administrative tasks accurately.

Key Responsibilities:

Customer Service:

Greet customers, assess their needs, and provide a warm, welcoming experience. Discuss repair options, explain the repair process, and manage customer expectations regarding costs, timelines, and repair details. Maintain communication with customers throughout the repair process, providing updates on the status of their vehicles.

Work Order Management:

Create, maintain, and update work orders and job cards with accurate customer, vehicle, and repair information. Schedule repairs and coordinate with technicians to ensure efficient workflow and on-time delivery. Review work orders upon completion for accuracy, and facilitate final inspection to meet quality standards.

Estimate Preparation & Insurance Coordination:

Prepare accurate estimates of repair costs based on damage assessments and repair requirements. Work with insurance adjusters to process claims, negotiate coverage, and ensure approvals are received for repairs. Maintain a thorough understanding of insurance policies, procedures, and regulations relevant to automotive repairs.

Inventory and Parts Coordination:

Order parts and materials needed for repairs, coordinating with vendors to ensure timely delivery. Track inventory and manage stock levels to prevent repair delays.

Administrative Duties:

Handle customer inquiries, payments, and billing processes accurately and efficiently. Document repair information, customer interactions, and other records for future reference. Perform other duties as assigned to support the team and optimize body shop operations.

Qualifications:

Experience:

Previous experience in a body shop or automotive service environment, especially in a customer-facing role, is highly desirable.

Skills:

Strong communication and interpersonal skills to build positive customer relationships. Detail-oriented and organized, with the ability to handle multiple tasks efficiently. Basic automotive knowledge, especially regarding repair processes and damage assessment. Ability to work effectively with insurance companies and understand policy-related requirements. Familiarity with common body shop management software and computer systems.

Education:

High school diploma or equivalent required; additional automotive training or certifications are a plus.
Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

Day shift
Experience:

total work: 1 year (Preferred)
Work Location: In person