Job Description

The Bodyshop Advisor serves as the key liaison between customers and the workshop team for all body and paint services. They are responsible for ensuring a seamless customer experience, from initial vehicle inspection and estimate generation to coordinating repairs with technicians, managing insurance claims, and ensuring on-time delivery. Key responsibilities

Customer handling

: Greet customers professionally and understand their vehicle's body and paint repair needs and concerns. Conduct a physical inspection of the vehicle and document all damage accurately. Keep customers informed about the status of repairs and explain any changes in cost or timeline.

Estimation and job cards

: Prepare and provide accurate cost and time estimates for denting, painting, and accident repairs. Open job cards in the system, documenting customer complaints and all required work.

Insurance coordination

: Liaise with insurance companies and surveyors to facilitate claim approvals and documentation. Ensure all necessary insurance paperwork is completed correctly and followed up on for timely billing and settlement.

Experience

: 1 to 3 years of experience in a bodyshop or service advisor role, preferably within an automobile dealership.

Technical knowledge

: Good understanding of vehicle body repair, painting processes, and insurance claim procedures.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund
Work Location: In person