Job Description

As the

Body Shop Advisor

, you will be the main point of contact for customers seeking body repair services. You will be responsible for advising customers on the best repair solutions, handling service vehicle conversions to body shop services, and ensuring the smooth operation of all service and repair-related tasks. Additionally, you will be eligible for an

extra incentive

for successfully converting service vehicles to body shop repairs, making this role both rewarding and performance-driven.

Customer Consultation

: Advise customers on body shop services, repair estimates, and solutions based on their vehicle issues and requirements. Provide accurate cost and time estimates for body repair and painting work.

Service Vehicle Conversion

: Convert service vehicles requiring bodywork or repairs into body shop cases. Ensure the seamless transition of vehicles from the service department to the body shop for repair and maintenance.

Body Shop Coordination

: Work closely with the Body Shop Incharge and technicians to ensure timely repairs and meet customer expectations. Monitor repair status and keep customers updated throughout the process.

Customer Satisfaction

: Ensure exceptional customer service by addressing concerns, resolving issues, and maintaining a positive relationship throughout the repair process. Follow up with customers post-repair to ensure satisfaction.

Documentation

: Maintain accurate records of service vehicles, repair estimates, parts used, and labor hours. Keep detailed logs of service and body shop conversion processes for reporting purposes.

Collaboration

: Work with the Service Manager, Body Shop Incharge, Parts Department, and other teams to ensure that body shop operations run efficiently and vehicles are repaired promptly.
Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

Body shop advisor: 1 year (Required)
Work Location: In person