Greet customers and assess their vehicle repair needs.
Explain repair processes, timelines, and costs in a clear manner.
Provide accurate repair estimates and obtain necessary approvals.
Ensure excellent customer satisfaction and handle complaints effectively.
Work Coordination
Liaise between customers, insurance companies, and technicians.
Schedule and prioritize repair work to optimize efficiency.
Monitor repair progress and keep customers updated.
Ensure all jobs are completed within promised timelines.
Administrative Duties
Prepare and manage repair orders, job cards, and related documentation.
Verify parts availability and coordinate orders with the parts department.
Maintain records of repair work, warranty claims, and customer history.
Quality & Safety
Conduct final inspections to ensure repair quality meets standards.
Ensure adherence to company, manufacturer, and insurance guidelines.
Promote safety practices within the workshop.
Financial Responsibility
Handle billing, payments, and insurance paperwork.
Assist in preparing invoices and ensuring accuracy of charges.
Help achieve departmental sales and profitability targets.
Team Support
Support body shop technicians with required information and job clarity.
Encourage teamwork and effective communication among staff.
Participate in training to stay updated on repair techniques and industry trends.
Job Types: Full-time, Permanent
Pay: ₹8,086.00 - ₹23,995.57 per month
Work Location: In person
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