Job Description

Key Responsibilities

1. Customer Interaction

Greet customers and understand their body repair requirements. Inspect vehicles to assess damage and prepare accurate job cards. Explain repair process, timelines, and cost estimates to customers. Provide regular updates regarding repair status. Handle customer queries and ensure a positive experience.

2. Insurance Coordination

Guide customers through insurance claim procedures. Coordinate with insurance surveyors/assessors for claim approvals. Prepare and submit required documentation for insurance claims. Ensure correct billing as per insurance guidelines.

3. Job Estimation & Documentation

Prepare repair estimates using DMS or estimation software. Create and maintain job cards, gate pass, delivery notes, and other documents. Ensure accuracy in parts, labour, and paint estimation.

4. Workshop Coordination

Communicate repair requirements to bodyshop technicians and painters. Follow up with the workshop for job progress and delivery timelines. Ensure availability of required parts and materials. Maintain workflow for on-time vehicle delivery.

5. Quality & Delivery

Conduct final vehicle inspection before delivery. Ensure repairs meet OEM standards and quality guidelines. Arrange vehicle cleaning and polishing before handover. Obtain customer feedback at delivery.

6. Reporting & Administration

Maintain daily reports on job status, delivery, and pending insurance cases. Update DMS (Dealer Management System) regularly. Follow dealership processes and compliance standards.

Skills & Competencies

Strong communication and customer-handling skills. Technical understanding of body repairs, denting, painting, and vehicle structure. Knowledge of insurance claim processes. Ability to create repair estimates and documentation. Good coordination and follow-up skills. Problem-solving ability and attention to detail. Basic computer and DMS knowledge.

Qualifications & Experience

Diploma / Degree in Automobile Engineering (preferred) or relevant field. 5 years of experience in body shop operations / service advisor role. Experience working with automobile dealerships (OEM) preferred.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month