Job Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.



Job Title: BMC Remedy Helix Solution Architect


Position: MCD/MCE

Experience: 15+ years


Category: Software Development/ Engineering

Shift: Sweden Shift (2 PM to 11 PM)


Main location: Bangalore, Chennai, Hyderabad

Position ID: J1125-1323

Employment Type: Full Time

Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 15 years of relevant experience.




Primary : Strong BMC Remedy Platform Experience, Integration (Both Cloud and OnPrem along with DWPC, Smart IT, Smart Reporting) -


Good to have - TSO knowledge



Design and architect BMC Helix ITSM solutions aligned with business objectives.

Lead implementation and configuration of Helix ITSM, DWP, CMDB, and related modules.

Ensure best practices in development, customization, and performance optimization.

Build REST/SOAP integrations, including ticket e-bonding and CMDB integrations.

Configure Smart Reporting dashboards and analytical reports.

Drive automation and workflow improvements across the platform.

Ensure solution reliability, security, scalability, and compliance.

Collaborate with stakeholders and guide technical teams through delivery.

Life at CGI:


It is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.