Job Description

Company Name: VARITE India Private Limited
About The Client:
Visionet is a premier digital technology solutions company built on the premise of disruptive innovation. For over 27 years, our innovation-centric and engineering-first approach has unlocked digital-driven success to over 350+ global enterprises across CPG, Retail, Banking & Financial Services, Food & Beverage, Manufacturing & Distribution, and Life Sciences industries. Our strategic technological alliances with Microsoft, Google, Salesforce, Adobe and AWS, as well as accolades like Microsoft Partner of the Year 2021 and EY Entrepreneur of the Year 2021, are a testament to our expertise in delivering seamless digital transition. With a talent pool of more than 9,500 passionate engineers and digital consultants across 14 distinct locations around the world, we engineer agility and provide innovation-driven value to our clients.
About The Job:

• We are looking for a highly skilled and experienced BMC Helix Lead Developer to lead the architecture, development and optimization of solutions on the BMC Helix platform.
• This strategic role demands deep technical expertise across the Helix Innovation Suite, Smart IT, Digital Workplace and Smart Reporting as well as a solid understanding of ITIL processes and enterprise-grade ITSM implementations.
• The ideal candidate will be capable of evaluating current-state implementations, identifying gaps, optimizing performance, and driving innovation all while leading a team of developers and collaborating with cross-functional stakeholders.

Essential Job Functions:
Technical Leadership

• Lead the end-to-end development lifecycle on the BMC Helix platform: from requirements gathering through to deployment and post-implementation support.
• Architect, design, deliver scalable, secure and high-performance ITSM solutions using the BMC Helix Innovation Suite, REST APIs and Integrations.
• Customize and configure ITSM modules including Incident, Problem, Change, Asset, Service Request and Knowledge Management.
• Guide, mentor and support junior developers, ensuring adherence to best practices and quality standards.

Platform Assessment & Optimization

• Analyze current BMC Helix implementations to identify architectural and functional gaps.
• Recommend and implement improvements to enhance usability, performance, automation and alignment with business objectives.
• Drive platform upgrades, collaborate with Stakeholders and feature adoption.

Integration & Automation

• Design and implement integrations with enterprise systems (e.g., CMDB, LDAP, monitoring tools, cloud platforms) using REST/SOAP APIs, webhooks, and middleware.
• Develop automation scripts, workflows, and processes to streamline service delivery and reduce manual intervention.

Reporting & Documentation

• Create custom reports and dashboards using BMC Smart Reporting to provide actionable insights to business and IT leadership.
• Maintain comprehensive documentation including architecture diagrams, data models, configuration guides, and operational runbooks.

Business & ITSM Alignment

• Collaborate with business stakeholders to interpret functional requirements and translate them into effective technical designs.
• Ensure solutions adhere to ITIL v3/v4 best practices and support organizational ITSM strategies.

Qualifications:
Education

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Experience

• 8+ years of hands-on experience in BMC Remedy/BMC Helix development.
• At least 2 years in a technical lead or senior developer role with team oversight responsibilities.
• Proven track record of managing full lifecycle ITSM development projects in complex enterprise environments.

Technical Skills
Strong expertise in:

• BMC Helix Innovation Suite (Remedy)
• Digital Workplace (DWP) & Smart IT
• Smart Reporting & CMDB
• Proficiency in Java, JavaScript, Angular, REST APIs, JSON, and web services.
• Experience with Dev Studio, AR System, and Mid Tier components.
• Familiarity with cloud deployment models (SaaS, PaaS) and modern DevOps tooling (e.g., Docker, Kubernetes, Git) is a strong plus.
• Knowledge of authentication and authorization mechanisms (LDAP, SSO, OAuth).

Process & Functional Knowledge

• Strong understanding of ITIL v3/v4 frameworks and their implementation in BMC Helix.
• Ability to interpret and align business and IT service requirements into technical deliverables.

Preferred Certifications

• BMC Certified Developer - Helix ITSM
• ITIL v3/v4 Foundation or Practitioner Certification

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required