Job Description

TCS Hiring !!!



Role: BMC Helix



Exp: 4-8 Years



Location: Bangalore



JD

[Primary Skills]:

BMC Helix ITSM Administration & Development

BMC Helix Innovation Studio

DWPA

CMDB

Integration

Helix Dashboard

[Good to have Skills]:

SQL Experience

[Responsibilities and Duties]:

Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management

Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL processes.

Smart IT knowledge & experience

Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture.

Strong knowledge of Foundation Data

Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors

A ble to configure Complex SRDs

Good knowledge of Asset Management, CMDB, Approval Flow

Experience and hands on with Web Service & Rest API integration is must.

Good understanding of Database queries

Open to work in 24x7 shifts.

ITIL Foundation is mandatory.

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Developer

Job Id

381226

Desired Skills

BMC Remedy
Desired Candidate Profile

Qualifications

: BACHELOR OF ENGINEERING