Job Description

Location: Bangalore (HSR Layout) Experience: 5+ Years Employment Type: Full-timeAbout the Role:We are looking for a passionate and proactive Customer Success Manager (CSM) to lead post-sales engagement, drive customer satisfaction, and ensure long-term relationships with our clients. The ideal candidate will own the end-to-end customer journey - from onboarding to retention - and act as the voice of the customer within BLive.Key Responsibilities:- Manage and nurture relationships with B2B and B2C customers to drive satisfaction and retention.- Oversee customer onboarding, training, and adoption of EV products or solutions.- Serve as a single point of contact for resolving customer issues, escalations, and service requests.- Monitor customer health metrics, feedback, and usage patterns to identify risks and opportunities.- Collaborate with cross-functional teams (Sales, Operations, and Service) to ensure a seamless customer experience.- Build and implement customer success strategies that enhance engagement and loyalty.- Conduct regular business reviews and share performance insights with key stakeholders.- Identify opportunities for upselling or cross-selling based on customer needs.Requirements:- Minimum 5 years of experience in Customer Success, Account Management, or Operations (experience in EV, mobility, or tech sectors preferred).- Excellent communication, interpersonal, and relationship-building skills.- Strong analytical and problem-solving mindset.- Experience using CRM or customer engagement tools.- Proven track record in managing key accounts and improving customer retention.- Ability to work independently and collaboratively in a fast-paced environment.What We Offer:- Competitive salary with performance-based incentives.- Opportunity to shape the customer experience in India's growing EV ecosystem.- Dynamic, fast-paced work culture with ample growth opportunities. based on data (ref:updazz.com)

Skills Required