Job Description

Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products. They assist the customers in picking out the right product by their needs and budget. The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood. Having strong product knowledge is a must for customer support executives and predicting the needs of the customers. Taking feedback from the customers and highlighting their concerns and needs. Basic technical knowledge will help in utilizing the customer support tools.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,311.93 - ?22,526.52 per month

Schedule:

Day shift Morning shift Rotational shift
Work Location: In person

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