Job Description

Work Location - Hinjewadi Phase 3, Pune

Role & responsibilities:

Resolving billing issues using query solving techniques and providing clear and concise information, answering questions about billing or services. Manage international Blended Process (Voice, Chat and Emails) with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues.
Required profile:

Min 1 year of international Blended experience (Voice, Chat and Emails) Reviewing account information and answer the queries In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 247 environment (Rotational shifts/5 Days a week/Rotational week off).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries.
Perks and benefits:

Loyalty Bonus 20k Convenient Commute: 2-way cab facility for safe and hassle-free travel Career Growth: Ample opportunities for learning, development and career advancement
Interview Rounds:

1st Round - UAT / Operations

2nd Round - Versant [Need to score 60]

NOTE: There are no incentives in this process.

Virtual interview

Immediate joiner

Send cv

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person