Job Description

Job Title: Customer Service Executive - E-commerce

Location: Delhi Location

Experience Required: 6 Months+

Employment Type: Full-time

Working Days: 6 days a week, rotational off

Shift Timings: Rotational

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our e-

commerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,

preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

Respond to customer queries via phone, email, chat, and social media in a timely and
professional manner.

Resolve product or service problems by clarifying customer complaints, determining the
cause, and offering appropriate solutions.

Process orders, forms, applications, and requests accurately. Coordinate with internal departments (logistics, warehouse, technical, etc.) for order
fulfilment and issue resolution.

Follow up with customers to ensure their issues are resolved to satisfaction. Maintain customer records by updating account information. Handle return, refund, and exchange requests as per company policy. Escalate unresolved issues to the appropriate team when necessary. Provide feedback to the team to improve the overall customer experience.
Requirements:

1 year of experience in a customer service role (e-commerce experience preferred).

Excellent communication skills in English and [mention regional language if applicable].

Strong interpersonal skills and a customer-first attitude. Proficiency in using CRM tools, ticketing systems, and MS Office. Ability to multitask and handle high-volume queries during peak periods. Flexible to work in rotational shifts, weekends, and holidays if required.
Preferred Qualifications:

Bachelor's degree in any discipline. Experience with e-commerce platforms or order management systems.
What We Offer:

Competitive salary (18k to 23k) Friendly and collaborative work environment Training and development opportunities Career growth in the fast-growing e-commerce industry
Job Type: Full-time

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person

Speak with the employer

+91 9667930063