Handle inbound and outbound customer calls, emails, or chats with professionalism.
Understand customer queries and provide accurate, timely resolutions.
Maintain customer satisfaction by following communication guidelines.
Log all customer interactions, feedback, and resolutions in the CRM.
Follow standard operating procedures (SOPs) and quality guidelines.
Escalate unresolved issues to the concerned team when required.
Meet daily/weekly targets for call quality, productivity, and response time.
Maintain confidentiality of customer information and adhere to compliance norms.
Required Skills
Excellent verbal and written communication skills (English / regional language based on requirement).
Good listening skills and ability to handle customer concerns calmly.
Basic computer skills - typing, email etiquette, CRM usage.
Ability to multitask and work in a fast-paced environment.
Problem-solving approach with attention to detail.
Qualifications
Minimum: Graduate (preferred).
Freshers or candidates with BPO/customer service experience can apply.
Preferred Attributes
Positive attitude and willingness to learn.
Flexibility to work in rotational shifts (if applicable).
Team player with strong interpersonal skills.
Job Types: Full-time, Fresher
Pay: ?15,000.00 - ?30,000.00 per month
Work Location: In person
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