Job Description

Nature of job: Mandatory Work from Office - Embassy Manyata Business Park, Bangalore

Work timings: 2PM to 11PM IST

Job Profile:

- At Black Box, the mission of a Presales Manager is to manage end to end lifecycle from Requirement to Solutioning, Costing/Pricing, Documenting and Submitting the quote back to the client.

- The requirements cuts across Black Box portfolio offerings (Connected Buildings / Physical cabling, IT Infrastructure, Digital Workplace, Enterprise Networking.

- Qualified candidates should have experience of similar nature to understand the requirement and submit solutions/quotes back to the customer

- This role expectations also include enabling the sales growth, driving efficiency in the process and tools, creating Standard Operating Procedures, experience with internal and external stakeholders, having exposure in ServiceNow tools administrative and reporting.

- Having experience in people management skills.

Detailed Role And Responsibilities:

- Review and accept, re-route or reject Quote Subtask (QST) assigned to the SE workgroup.

- Responsible for Tier 1 QST escalation by internal team members.

- Monitor Operational Level Agreements (OLA) with priority / impact.

- Implement daily status reporting with team to monitor the progress of all QST\'s

- Define quality controls and enforce change management to ensure that standardized methods and procedures are used for efficient and prompt handling of QST\'s.

- Priority assessment and validation.

- Liaise with front end team like AM / business partners / vendors to gather accurate impact, Quote complete status

- Ensure QST work notes reflect the latest status of case / opportunity.

- Ensure the quote is completed within due date.

- Ensures KPI\'s are well defined and accurately track and recorded.

- Create and maintain documentation for all on demand related process, version control

Skills Required:

- Good verbal and written communication skills

- Service Now tool knowledge(operational and administrative)

- Leadership and supervisory experience

- Create and maintain reports

- Ability to work independently with diverse & global teams and interact confidently with internal stakeholders at all levels

- Great listener and excellent communicator

- Experience using Microsoft Excel and Excel advanced features

- Strong analytical skills

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