Venpa Global Technologies is seeking enthusiastic and customer-focused professionals for the role of
BKG - Customer Service
on behalf of
IndusInd Bank
in Chennai (Karapakkam).
This on-site opportunity offers the chance to work with one of India's leading private sector banks, assisting customers through video-based KYC verification and service support. The role is ideal for individuals who are fluent in both English and Hindi, possess strong communication skills, and are passionate about providing an exceptional customer experience.
The position offers a competitive salary package, performance-based incentives, and a structured career path within the banking domain.
Role Details
??We are looking for a dynamic, service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Bank's valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to provide efficient and accurate resolutions.
Role Responsibilities:
?? Handle inbound calls and assist customers with their queries, requests & complaints
?? Raise service requests/complaints in the CRM tool
?? Generate leads & educate customers on new products and benefits
?? Ensure compliance with all guidelines and processes