Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer I
Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital


economy that benefits everyone, everywhere, by making transactions safe,


simple, smart, and accessible. Using secure data and networks, partnerships, and


passion, our innovations and solutions help individuals, financial institutions,


governments, and businesses realize their greatest potential. Our decency


quotient, or DQ, drives our culture and everything we do inside and outside of our


company. We cultivate a culture of inclusion for all employees that respects their


individual strengths, views, and experiences. We believe that our differences


enable us to be a better team - one that makes better decisions, drives innovation,


and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that


reshape the digital economy to be more connected and inclusive than ever before.


Safer, faster, more sustainable.


And we need the best people to do it. Technologists who are energized by the


challenges of a truly global network. With the talent and vision to create the critical


systems and products that power global commerce and connect people


everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse,


a rich collaboration of ideas and perspectives. A place that celebrates your


strengths, values your experiences, and offers you the flexibility to shape a career


across disciplines and continents. And the opportunity to work alongside experts


and leaders at every level of the business, improving what exists, and inventing


what's next.

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Site


Reliability Engineer (SRE).


The role of Business Operations Organization is to be the production readiness


steward for Mastercard products. As a Business Operations SRE, we are


responsible for ensuring that our platform is stable and healthy. We break down


barriers to run our products by fostering developer run ownership and


empowering developers to build resilient products. We support our developers


during the application build phase in software run principals that includes


operational design, automation, capacity planning, monitoring that leads to fault-

tolerant, scalable products. We see the big picture and help create and enforce


operations standards while facilitating an agile and learning culture.

We support daily operations with a hyper focus on triage, root cause by


understanding the business impact of our products and subsequently performing


blameless post-mortems. The goal of every Business Operations team is to


engage early in the development lifecycle to be more proactive and upfront in


the development process, and to proactively manage production and change


activities to maximize customer experience and increase the overall value of


supported applications. Business Operations teams also focus on risk


management by tying all our activities together with an overarching


responsibility for compliance and risk mitigation across all our environments.


Ultimately, the role of Business Operations is to align Product and Customer


Focused priorities with Operational needs by providing continuous feedback


throughout the lifecycle.



Site Reliability Engineering:


o Serve as the primary contact responsible for ensuring application


scalability, performance, and resilience.


O Practice sustainable incident response and blameless post-mortems


while taking a holistic approach to problem solving and optimizing


time to recover.

O Automate data-driven alerts to proactively escalate issues. Work


with development teams to establish SLOs and improve reliability.



Role Qualifications

The ideal candidate will have experience in many of these areas:

BS degree in Computer Science or related technical field involving coding
(e.g., physics or mathematics), or equivalent practical experience.

Coding or scripting exposure. Appetite for change and pushing the boundaries of what can be done with
automation. Be curious about new technology, infrastructure, and


practices to scale our architecture and prepare for future growth.

Experience with algorithms, data structures, scripting, pipeline
management, and software design

Systematic problem-solving approach, coupled with strong communication
skills and a sense of ownership and drive.

Interest in designing, analysing, and troubleshooting large-scale
distributed systems.

Willingness and ability to learn and take on challenging opportunities and
to work as a member of matrix based diverse and geographically


distributed project team.

Ability to balance doing things right with fixing things quickly. Flexible and
pragmatic, while working towards improving the long-term health of the


system.

Comfortable collaborating with cross-functional teams to ensure that
expected system behaviour is understood and monitoring exists to detect


anomalies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.