Job Description

Sales Specialist

:
- Deriving results by executing solutions that have a significant impact on end-user experience

- Working towards over achieving monthly and quarterly targets by increasing wallet share of existing clientele

- Working closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals

- Executing support services (internal and external) with excellence

- Resolve queries and complaints raised by Client and Partners or employees (business or tool support)

- Develop and possess sound understanding of Bizongo's internal platforms

- Responsible for driving adoption through training, collecting feedback, working with Product teams to fix broken items, and implement new features

- Successfully driving the metrics defined for measuring experience and performance

- Solving problems based on defined solutions using data and tech first approach

- Contributing creative ideas to processes in order to overcome bottlenecks, challenges and issues

- Collaborating cross-functionally and build relationships with internal & external stakeholders

- Taking complete ownership for individual results & working collaboratively within the team to drive the team's objectives

Key Objectives of the role:

- Upscale and increase wallet share of existing set of clients

- Understand clients, and be their voice in the Organization, consequently driving client happiness

- Provide superior customer service, placing heavy importance on brand experience and customer/supplier engagement/satisfaction

- Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders, both external as well as internal

- Work as a team player, upholding company values and contributing to a positive working environment

- Drive complete P&L responsibility for his patch of accounts.

- Ensure Timely collections of Due receivables from the customer

About the Company:

Bizongo is India's largest B2B platform for made-to-order products. Bizongo was founded in 2015 by three IIT graduates Aniket Deb, Sachin Agrawal, and Ankit Tomar to consolidate the fragmented and unbranded yet unique and ubiquitous B2B segment of Made-to-Order goods. With a clear focus on optimizing supply chains for unbranded products, Bizongo enables businesses with services across vendor management, supply chain automation, and cash flow optimization using its proprietary digital platforms like Procure Live, Artwork Flow, and Partner Hub. Bizongo aims to empower businesses with reduced operational overhead, cost savings, and easier contract management with its bouquet of digital services in the era of increasing commodity prices.

Bizongo has witnessed tremendous growth over the last year, delivering more than 1 billion product units to over 600+ clients in partnership with 750+ manufacturers. Bizongo was the Startup of the Year at Express IT Awards 2019, ranked No 1 in Deloitte Technology Fast 50 2019 India and featured in the 2019 LinkedIn Top Startups List.

For more please visit https://bizongo.com/. The organization's vision is backed by illustrious investors that include Accel, B Capital, Chiratae Ventures, IFC, CDC Group, and SCG AddVentures.