Job Description

Biomedical Engineer (Customer Support Engineer) CR/DR

We are looking for a Biomedical candidate who should have basic knowledge of X-ray machines along with min one year of work experience/freshers.

Should be able to handle the equipment's breakdown calls, Preventive Maintenance, Installations and service Revenue Follow-up.

Note: Candidate should be ready to travel anytime (fieldwork) for the allocated regions.

Responsibilities:

Reporting to Regional Service Manager & General Manager Service


Manage Breakdown calls in the assigned territory for the MIF.


Attain quick response time and reduce the downtime.


Carry out installations of new machines as per the commitment and impart training to customer for optimum use of the equipment.


Acquire after Service Contract such as CMC & AMC in the assigned territory.


Provide Preventive Maintenance for the MIF under warranty & Service Contract so as to reduce repeated breakdown calls and improve performance of the units.


Updating of service records on SIMS/CRM.


Ensure proper updating of service records on SIMS/CRM by the regional service team.


Creating Installation records.


Manage proper delivery of service parts to customer and send back defective parts.


Adhoc work given by HOD

Job Type: Full-time

Pay: ₹22,000.00 - ₹27,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Work Location: In person