Job Description

Job PurposeThe Billing Team Lead will be responsible for coordinating and managing the day-to-day operations and activities of the billing team. This includes managing a team who execute billing activities for multiple entities, delivering services globally. You should be able to work with and understand Order-to-Cash (O2C) components of ERP systems, have strong knowledge of billing systems and various billing methods.In this role you will report to the India Hub Lead to ensure accurate and timely delivery of billing activities. You will support the billing team, share feedback on the teams performance, provide guidance and expertise on billing escalations and making decisions for the billing team where required.About Group FinanceIn joining RWSs Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over xc2xa3750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.Its a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.Job OverviewKey ResponsibilitiesReview and provide input on billing team activities

• Ensure accurate, timely and consistent billing on an ongoing basis
• Provide input and guidance for exception-based billing
• Provide input for revenue adjustments
• Provide approvals where required for billing activities e.g., for free text invoice
• Receive and manage escalations or issues in relation to billing
• Manage region-specific reporting or other ad hoc requests

• Supervise billing functional team across multiple levels

• Establish strong working relationships with direct reports to ensure satisfaction and talent retention
• Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
• Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development
• Ensure billing team are meeting performance targets and investigate when not achieved
• Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary
• Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team
• Monitor billing teams required training to ensure adherence to company compliance policies & procedures

• Direct billing period close and consolidation

• Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline
• Review and provide additional guidance on billing issues and reconciliation to GL
• Resolve period close issues or queries that requires judgement and expertise
• Review financial and regulatory reporting and audit materials related to billing activities and transactions

• Support continuous improvement of the O2C processes in the SSC

• Work with the Global O2C Delivery Lead to action and execute O2C process strategy
• Raise feedback for potential opportunities to optimise and standardise methods and processes
• Ensure in-scope billing processes are documented and stored on the assigned shared location
• Monitor and report on key performance indicators (KPIs) for measuring performance of billing processes against agreed SLAs

• Ensure billing team compliance

• Ensure policies and procedures are followed by billing team performing tasks during and outside period end close
• Ensure all O2C controls are adhered to and documented appropriately
• Support implementation of risk management process and associated controls in line with company policies
• Respond to requests from regulatory authorities and auditors

• Collaborate with customers, third parties and other teams

• Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner
• Act as first point of contact/escalation level for customer requests, issues, or incidents and ensure billings, negotiations, and investigations are handled appropriately
• Collaborate with Master Data team for required data points, best practices and standards and data issues
• Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist

Skills & Experience

• 3-5 years management service delivery experience in O2C billing SSC operations, with a track record of managing team
• 1-2 years of people management experience with the ability to effectively direct and prioritise work of others
• Strong English language skills
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality
• Deep understanding and enforcement of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
• Applied experience in O2C billing and invoice processing
• Experience performing and/or leading teams performing billing tasks/procedures at a moderately difficult to considerably difficult level
• Examines issues and makes informed recommendations related to closing cycles
• Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
• Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues

Beneficial to have:

• Leadership experience, ideally within a billing function
• Experience with MS Dynamics
• Conversant in other languages beside English
• Bachelors degree in Finance, Accounting, Economics, or other business-related discipline

Life at RWSAt RWS, were here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 xe2x80x98Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.Over the past 20 years weve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right Partner, Pioneer, Progress and wexc2xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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