Job Description

Job Title:

Billing Staff

Location:

Gentleman Regency Plaza, Alappuzha

Department:

Front Office / Accounts / Billing

Employment Type:

Full-Time

Reporting To:

Front Office Manager / Accounts Manager

Experience Required:

1-3 Years (Hospitality industry preferred)

About Us

Gentleman Regency Plaza

is a premium hospitality destination under the Gentleman Group of Companies. Committed to service excellence, operational efficiency, and customer satisfaction, we are seeking dedicated professionals to join our growing team in Alappuzha.

Position Summary

The

Billing Staff

is responsible for handling all guest billing activities with accuracy and efficiency. The role involves generating invoices, managing billing records, coordinating with the front office and restaurant teams, and ensuring timely payments while delivering excellent service to guests.

Key Responsibilities

Generate guest invoices and process billing for rooms, restaurant, and other services Verify and record guest charges from departments (restaurant, room service, events, etc.) Handle check-out billing processes, reconcile payment modes, and close daily billing summaries Maintain accurate records of daily transactions, advance collections, and outstanding payments Coordinate with the front office and restaurant for billing-related queries and updates Ensure all billing entries are correctly posted in the hotel management software Maintain and report billing discrepancies, refund procedures, and adjustments, if any Prepare daily billing reports and submit to the Accounts/Front Office Manager Handle guest queries regarding charges professionally and courteously Follow up on any pending payments or dues as per SOP Ensure confidentiality of guest billing and account details at all times

Candidate Requirements

Education:

Bachelor's degree in Commerce, Accounting, or related field.

Experience:

1-3 years in billing, preferably in hotel or hospitality industry.

Software Skills:

Knowledge of billing software, POS systems, and MS Excel.

Behavioral Skills:

Accuracy, attention to detail, integrity, customer-focused communication.

Availability:

Willingness to work in shifts and weekends as per operational needs

.

Compensation:

Competitive salary as per industry standards with performance-linked benefits.

How to Apply:

Interested candidates may send their CV to

hr@gentlemanchits.com.

Please mention

"Billing Staff - Gentleman Regency Plaza"

in the subject line of your application.

Gentleman Regency Plaza

is an equal opportunity employer. We encourage hospitality professionals who are committed to accuracy, customer service, and growth to apply.

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment
Work Location: In person