You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.
Responsible in supporting for billing from in-house and making the center profitable.
Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.
Required Candidate profile
Thorough knowledge of customer service, customer experience and process improvements.
An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.
A strong analytical ability, good judgment and strong client focus.
A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet timelines.
Conflict resolution and problem-solving skills, strong cultural awareness.
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Good experience in supporting Center Management, Health Care, Retail industry in walk-in conversions and preferably from target based environment.
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