Job Description

Job Title Associate

-

Billing

Department -Patient Service

Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore

Qualification

- Any graduation (mandatory) NO Diploma.

Experience- 2+year experience.

Roles and Responsibility;

?Communicating and coordinating with patient and the doctors

?Managing calls and customer queries escalated by the team.

?Identify and assess customers' needs to achieve 10/10 satisfaction rate.

?Ability to plan & organize ones work schedule effectively.

?Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7

?Error free billing

(IP)

to be maintained.

?Build sustainable relationships and trust with customer

accounts through open and interactive communication

?Provide accurate, valid and complete information by using

the right methods/tools

?Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.

?Follow communication procedures, SOP's guidelines and policies and implement the same.

?Take the extra mile to engage customers

?Ability to multi-task, prioritize, and manage time effectively

?Stay motivated and motivate the team to deliver exceptional customer care

?To carry out any other task assigned by higher authority.

?Sending daily/weekly/monthly reports as specified by

department head

Languages

: Kannada & English

Shift Timings

: 8am to 4:30pm, 11:30am to 8pm, 8pm to 8am,9:30am to 6pm

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

Flexible schedule Leave encashment Provident Fund
Ability to commute/relocate:

Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

total work: 2 years (Required)
Language:

English (Required) Kannada (Required)
Work Location: In person