Job Description

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions. The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours. If you have strong analytical skills, attention to detail, and a customer-centric mindset, we'd love to hear from you!

Key Responsibilities:

Handle customer queries related to invoices, payments, and refunds via email, chat, and calls. Investigate and resolve billing disputes, ensuring accurate resolutions. Process subscription updates, cancellations, and refunds as per company policies. Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues. Monitor automated billing systems and escalate any discrepancies. Assist customers with payment failures and guide them on available payment options. Ensure compliance with company policies and industry regulations.

Top Components Required for this profile:

Billing & Customer Support Experience

1-3 years of experience in billing support, finance, or customer service. Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes.

Strong Communication Skills

Excellent written and verbal communication in English. Ability to handle customer queries professionally across email, chat, and phone.

Technical Proficiency with Billing Tools

Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems. Comfortable troubleshooting billing issues using digital tools and systems.

Analytical & Detail-Oriented Approach

Strong analytical mindset to investigate and resolve discrepancies. High attention to detail for accurate processing and compliance.

Skills & Qualifications:

Experience: [1-3] years in billing support, finance, or customer service. Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus. Communication: Strong verbal and written communication skills in English. * Adaptability: Comfortable working independently during night shifts.