Salary - 20,000/- To25000/-
Experience - 1-3 Years (Hospital Industries)
Qualification
Graduation / HSC qualified.
Only Female Candidate Require
Key Responsibilities
Patient Advocacy: Act as the primary empathetic contact to build trust and ensure long-term patient loyalty.
Call Management: Handle high-volume inbound/outbound calls to resolve medical-administrative queries promptly.
Proactive Follow-ups: Call patients post-discharge or post-consultation to monitor recovery and ensure care continuity.
Care Clarification: Educate patients on complex instructions, such as fasting requirements or insurance pre-authorizations.
Script & Privacy Adherence: Follow clinical scripts and maintain strict patient confidentiality in line with HIPAA/data laws.
Preventative Scheduling: Identify opportunities to "upsell" health by booking overdue screenings and annual check-ups.
Issue Resolution: Research billing, lab results, or scheduling delays to provide immediate, accurate solutions.
Complaint Management: Take ownership of patient grievances and escalate critical clinical issues to nursing supervisors.
Digital Support: Guide patients through hospital portals and mobile apps for easy access to reports and booking.
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Work Location: In person
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