Job Description

1. Collect the manually filled booking card from the customer
2. Allot priority Number and feed the following into the Computer
a) Name and Address of the customer
b) Product and color (vehicle)
C) Mode of Transaction - Cash or Finance
D) If finance, name of the financier, disbursable amount of the financier
e) Name of the sale Executive
3. After the booking amount is remitted by the customer, collect the booking card from respective customer and keep it serially in the folder.
4. When the customer comes to make the final payment, hand over the booking card along with one folder and one postal envelop to the respective customer
5. After the full payment is remitted by the customer, collect the booking card and folder from the customer.
6. Get the vehicle allotted for the customer and hand over the folder to billing assistant vehicle allotment has to made as per the age of vehicle in stock
7. If no vehicle in stock, hold the folder till stock arrives.
8. After the vehicle is delivered to customer, send the booking card to delivery assistant through respective sales Executive and collect it back after the delivery details are entered in the booking card by vehicle delivery assistant.
9. Maintain the booking cards of the customers serially as priority number wise and product wise. Collect Monthly sales statement from commercial Department and endorse the serial number on the closed booking card in the space provided for the same.
10. Cancelled Booking cards are also to be maintained serially as per priority number wise and product wise
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by up selling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.