Job Description

Job Title Associate

-

Billing

Department -Patient Service

Location/Unit -Cytecare Hospitals, Yelahanka, Bangalore

Qualification

- Any graduation (mandatory) NO Diploma.

Experience- freshers only

Roles and Responsibility;

Communicating and coordinating with patient and the doctors


Managing calls and customer queries escalated by the team.


Identify and assess customers' needs to achieve 10/10 satisfaction rate.


Ability to plan & organize ones work schedule effectively.


Plan work schedules and monitor the duties, to ensure that the departments are manned 24X7


Error free billing

(IP)

to be maintained.


Build sustainable relationships and trust with customer

accounts through open and interactive communication


Provide accurate, valid and complete information by using

the right methods/tools


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.


Follow communication procedures, SOP's guidelines and policies and implement the same.


Take the extra mile to engage customers


Ability to multi-task, prioritize, and manage time effectively


Stay motivated and motivate the team to deliver exceptional customer care


To carry out any other task assigned by higher authority.


Sending daily/weekly/monthly reports as specified by

department head.

Job Types: Full-time, Regular / Permanent

Salary: 25000-28000 per month

Regards,

Ashika

Associate HR

8660641655

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Health insurance Paid time off
Experience:

Accounting: 1 year (Required) Microsoft Excel: 1 year (Required)
Work Location: In person