We are seeking a detail-oriented and results-driven Billing & Collections Executive to join our ISP (Internet Service Provider) team. The ideal candidate will be responsible for managing the billing processes and ensuring timely collections from customers.
Responsibilities:
1. Billing Management:
- Generate accurate bills for customers based on their service plans and usage.
- Monitor billing cycles to ensure timely invoicing.
- Address any billing discrepancies or issues promptly.
2. Collections:
- Implement effective strategies for collecting outstanding payments from customers.
- Contact customers with overdue accounts and negotiate payment plans when necessary.
- Utilize various communication channels (phone, email, etc.) to follow up on unpaid invoices.
3. Account Reconciliation:
- Reconcile payments received with outstanding invoices.
- Investigate and resolve any discrepancies between payments and invoices.
4. Customer Service:
- Provide excellent customer service by addressing billing inquiries and concerns in a timely and professional manner.
5. Reporting:
- Prepare regular reports on billing and collection activities, including aging reports and collection metrics.
- Analyze data to identify trends and areas for improvement.
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Proven experience in billing and collections, preferably in the telecommunications or ISP industry.
- Strong understanding of billing systems and software.
- Excellent communication and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Excel and other accounting software.
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