Job Description

Position Summary

We are seeking a detail-oriented and proactive Billing & Accounts Executive to manage monthly billing cycles, customer account reconciliation, and accurate financial entries. The role involves handling customer invoicing, vendor reconciliations, and supporting account-specific billing operations while ensuring accuracy, timeliness, and compliance with company processes.

Key Responsibilities

Monthly Billing Process Ensure billing is completed accurately and on time for all customers. Reconcile billing data and resolve discrepancies proactively. Chat Card Generation & Management Generate, manage, and reconcile chat cards with accuracy in billing. Card Billing - Inmarsat/KVH Perform reconciliation between purchases and sales in IBIS. Verify accuracy of voice charges and resolve mismatches. Account-Specific Billing Ensure timely processing of invoices and payments. Crew Accounts & Internet Vouchers Maintain crew account logs, manage internet voucher recharges, and resolve recharge issues. Prepare invoices and update entries in Zoho Books for GSPS accounts. Customer Support & Query Resolution Respond to billing and account-related queries via email and call. Track resolution TAT and ensure high levels of customer satisfaction. Zoho Books Entry Post manual sales entries (120-150 per month) and purchase entries (20-40 per month) with 100% accuracy. Special Tasks / Ad-hoc Support Handle KVH voucher recharges and other manual billing tasks. Documentation & Record Keeping Maintain logs, billing proofs, recharge records, and voice charge documentation for audit purposes.

Key Skills & Competencies

Strong knowledge of billing processes, reconciliation, and account management Proficiency in Zoho Books, IBIS, and related billing platforms Accuracy and attention to detail in financial entries Strong analytical and problem-solving skills Excellent communication skills (email & phone support) Ability to multitask and manage time effectively Familiarity with maritime/telecom billing (preferred)
Job Type: Full-time

Pay: From ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you familiar with maritime or telecom billing processes? Do you have experience with reconciling purchases and sales in IBIS or similar platforms? What is your current salary & expectation? How soon you can join us?
Education:

Bachelor's (Required)
Experience:

do you have experience with managing monthly billing cycles?: 1 year (Required)
Language:

English (Required)
Location:

Andheri East, Mumbai, Maharashtra (Required)
Work Location: In person

Application Deadline: 29/08/2025
Expected Start Date: 01/09/2025