Job Description

Role Responsibilities

Responsible for formulation and driving execution of strategic agenda for Business Clients.

Maximizing growth, market share & profitability for the segment (in the region). Role entails taking ownership and providing leadership towards delivery of:

• Deliver budgeted national sales targets and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor regional sales strategies, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels

Business Performance

• Provide leadership in the overall strategy, growth and profitability of Business Clients Segment Development & Value Proposition.

Responsible for market leading value proposition, branding and communication
Initiate and collaborate with channels, product and functional teams to identify and develop product solutions and bundles to meet the needs of the Business Client segment
Give feedback & execute sub-segment strategy and propositions

Strategy

• Establish and manage standard frontline sales and service team management structure, including specialist and RM hub models

Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline
Responsible for RM capacity and productivity management
Implementation of RMs competency profiles, recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths.

People & Talent

• Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline

Develop and build talents within Business Clients through optimal resourcing, capacity planning, succession planning and engagement

Risk Management

• Understand the risk and control environment in their area of responsibility and drive rectification as required
• Be the first line of defence
• Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.

Governance

• Understand the risk and control environment in their area of responsibility and drive rectification as required
• Be the first line of defence
• Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key stakeholders

• Maximize customer value through segmentation insights and disciplined portfolio management

• Drive cross selling and up-streaming by tailoring solutions to deepen client relationships
• Collaborate with Product Value Streams to develop product bundles, pricing & promotions to improve cross product holding ratio and portfolio growth
• Define and manage customer retention strategies, including reactive retention and proactive retention programs

Qualifications

• Minimum Graduate \xe2\x80\x93 Post Graduate will be an added qualification

Our Ideal Candidate

• Good Channel management Skills
• Good Analytical skills
• Excellent Team management skills
• Financial understanding skills
• Strong Stakeholders management skills

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns

\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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