Job Description

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions

Responsibilities:

Provide Level 2/3 support for business applications, troubleshooting technical and functional issues Monitor daily Autosys job executions, system performance, ensuring uptime and reliability Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues Collaborate with cross-functional teams to identify and resolve production issues Create and maintain documentation related to production issues and resolutions Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions. Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint Coordinate with SA and EAP teams on the System updates, green zones and COB activities Monitor and Manage Inbound and Outbound feed SLA breaches Provide timely updates on system performance and issue status to senior management Participate in on-call rotation and respond to production issues after business hours Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

8-12 years' experience and 6-8 years of experience in an Application Support role. Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting. Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark. Manage job orchestration using tools like Autosys and other schedulers. Experience in developing and optimizing Unix shell scripts for automation and issue resolution. Knowledge/ experience of Issue Tracking/Problem Management tools and Reporting tools (Service Now, Jira etc.). Experience installing, configuring or supporting business applications. Experience with some programming languages (like python) and willingness/ability to learn. Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Ability to plan and organize workload

Education:

Bachelor's/University degree or equivalent experience Master's degree preferred

-

Job Family Group:

Technology
-

Job Family:

Applications Support
-

Time Type:

Full time
-

Most Relevant Skills

Please see the requirements listed above.
-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.



View Citi's EEO Policy Statement and the Know Your Rights poster.