Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:

• Instrumental in driving our software quality assurance lifecycle, collaborating with development teams to guide them and make sure right processes are followed and controls are adhered
• Supporting PoD's in managing incidents & problems.
• Assist with the management of production incidents.
• Act as a gatekeeper and quality assurance for PIR documents (Post Incident Review)
• Assist with the management of PRs (Problem Records) and PTASKS on the back of incidents.
• Provide status reports, risks, and any issues directly to the Service Resilience & Reliability Manager.
• Attend weekly retro meetings summarising and explaining the previous week's incidents.
• Uphold processes and procedures implemented by the Technology Service Resilience & Reliability Manager.
• Co-ordinate/own the control adherence for multiple PODs
• Work with wider teams to create knowledge share documents to improve service quality.
• Continuously strive for service excellence.
• Help team setup pipeline by coordinating with multiple teams and ready to learn some technology aspects.
• If bandwidth permits track deliverables
• Come up with ideas around reducing manual work

To be successful in this role, you should meet the following requirements:

• 10+ years of experience in Software with 5+years of IN and service management or production support experience in bigdata ecosystem
• A broad understanding and comprehensive appreciation across Service Management and Service Operations processes and principles.
• Great stakeholder management.
• Excellent communication skills.
• sound understanding and working knowledge of HSBC processes, service operations process and practice
• DevOps principles for efficient delivery
• Experience in Incident Management
• Experience using ServiceNow
• ITIL Foundation
• Nice to have - Bigdata ecosystem understanding or HSBC data Ingestion process exposure

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India

Skills Required