Job Description

, India
Job Family Group: Information Technology (IT)
Worker Type: Regular
Posting Start Date: November 24, 2025
Business unit:
Experience Level: Experienced Professionals
:
Business Intelligence Team Lead (MARKETS - Loyalty CRM)
Business Intelligence Team Lead (Global Loyalty CRM)
What's the role
Dashboard Development: Lead the design and development of advanced dashboards and visualizations that answer both strategic and tactical business questions.
Pipeline & Workload Management: Own and manage the BI work pipeline, ensuring timely delivery, prioritization, and alignment with business goals.
Value Creation: Identify and unlock new opportunities for business value through analytics
Team Leadership & Upskilling: Mentor and upskill the BI team, fostering a culture of continuous learning, innovation, and technical excellence.
Coding Standards & Compliance: Maintain high standards of coding and ensure all BI solutions adhere to technical and governance frameworks.
Automation & Efficiency: Identify and implement automation opportunities across reporting, post-campaign analysis, and data preparation workflows.
Data Quality Tools: Build tools and frameworks to monitor and validate data quality before feeding into dashboards and reports.
Issue Resolution: Collaborate with product and platform teams to resolve data quality issues and ensure reliable data flows.
GenAI & Co-Pilot Integration: Integrate Generative AI and Co-Pilot tools into BI workflows to reduce manual effort and enhance productivity.
Value Measurement: Develop and apply value measurement frameworks to quantify the impact of BI initiatives and influence business decisions.
Stakeholder Management: Build strong relationships with internal stakeholders, agencies, and product teams to align BI outputs with strategic needs.
Quality Assurance: Create and enforce quality assurance frameworks to ensure accuracy, consistency, and reliability of BI deliverables.
TAT Commitment: Align the team to meet turnaround times (TAT) and delivery expectations across projects.
Strategic Influence: Be bold in challenging assumptions, influencing decisions with data, and identifying new value opportunities.
What you bring
Minimum of 7 years of hands-on experience as a BI
At least 2-3 years of experience leading a team
Expert in Power BI, DAX, Power Automate, PowerApps
Strong SQL skills for data extraction and transformation
Proficiency in Python for automation and data manipulation
Experience with Databricks, Azure Synapse, Snowflake, or similar cloud data platforms
Familiarity with ETL tools like Azure Data Factory or Alteryx
Understanding of data modeling, data warehousing, and data architecture
Experience in building Post Campaign Analysis (PCA) frameworks
Strong grasp of campaign performance tracking, KPI reporting, and marketing analytics
Ability to create infographic-style decks and compelling visual narratives
Excellent storytelling, presentation, and negotiation skills
Proven ability to influence decisions and communicate complex insights to non-technical stakeholders
Experience in team management, roadmap planning, and cross-functional collaboration
Ability to understand the entire business workflow and identify areas where BI can drive value
Experience in building go-to-market strategies for BI tools and solutions
Strong focus on value creation, scalability, and impact measurement
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

An Inclusive & Progressive Place to Work

• To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
• We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
• We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalisation, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck-loading unit that plays a crucial role in helping meet India's growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
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Skills Required