Job Description

Posting Title: Benefits Specialist - Darwin
Department: HRO Operation
People Management Responsibilities: No
Location: Mumbai



Key Responsibilities:



Benefits & Payroll Operations:
o Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
o Monitor integration failures and coordinate with vendors for resolution.
o Support and own the Process Manager in Darwin box to mark payroll completion.
o Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.



Annual & Ad hoc Benefits Management:
o Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
o Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.



Reporting & Analysis:
o Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
o Ensure accuracy and structured reporting to internal stakeholders and clients.



Required Skills & Experience:



Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job) JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory Experience in International Benefits (non US )- Mandatory




Work Requirements:



100% Work from Office, No remote option. Flexible with Rotational Shifts 24x7 delivery model, night & rotational shifts.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

389170

Desired Skills

HRO Compensation & Benefits | Workday Integration
Desired Candidate Profile

Qualifications

: BACHELOR OF ARTS