Job Description

Primary job function will be to be the point of contact for employees of clients helping them with questions relating to US payroll, taxes, benefits and leave management. Work on providing end to end resolution for the queries asked as first all resolution. Hands on with client employee escalation management. The representative will deal with complex benefits escalations. Identify gaps in processes; partner with SMEs to improve and implement new processes Recognize individual customer service needs and resolve their enquiry Ability to handle complaints and escalate where appropriate Abide by schedules and punctual with adherence to set schedules. Needs to comply with process related quality and CSAT norms. LI-DNI
Freshers or experienced, display good customer service skills. Experience in handle Inbound/Outbound calls from International customers Excellent interpersonal skills required Excellent verbal/written communication skills Client service experience is highly desirable Excellent organizational skills and team player

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.